Customer Service Advisor / South Darenth / Permanent / £24,000-32,000
Our client is a leading manufacturer and are recruiting for a Customer Service Advisor on a permanent basis. You will be building strong relationships with customers on the telephone & email, overseeing all orders, liaising with key colleagues to ensure everything is in place to guarantee deliveries within lead time.
Responsibilities:
- Manage and oversee customer deliveries
- Be the first point of contact for all customer requests, respond to customers within agreed time scales.
- Proactive communication to keep customers informed
- Build strong relationship with customer to understand their needs, weekly courtesy calls with key customers and internal account managers to ensure their needs are being met and where possible exceeded.
- Takes ownership of challenges and following through to ensure deliver as promised to the customer, collaborating with colleagues being the voice of the customers.
- Investigate complaints, monitor and challenge for preventative measures.
Essential Skills:
- 2-3 years previous experience in a demanding customer service environment
- IT proficient in MS package, intermediate to advance in Excel
- Ability to work in a fast-changing, dynamic environment
- Fluent in English both written and spoken
- Excellent communication skills – a relationship builder
Customer Service Advisor / South Darenth / Permanent / £24,000-32,000
