Customer Service Representative / London / Full time / permanent
My client, a leader in the luxury office space, are looking for a Customer Service Representative to join them in their London office. Within this position you will have the responsibility of ensuring first class customer service is always given, whilst also being able to thrive in a busy and ever-changing environment. As a Customer Service Representative, you should be able to communicate well, be a great relationship builder and act as a true team player.
Role and Responsibilities:
- Deliver customer service in a “front of house” capacity, alongside taking calls from the switchboard and ensuring they are logged
- Ensure that customer and visitor relationships are built and maintained
- Communicate in writing and verbally with customers, suppliers, colleagues and visitors in a clear and concise manner to ensure agreed service levels are met
- Ensure that all areas in the building are kept well stocked and maintained, ensuring meeting rooms and common areas are fit for purpose
- Be confident when showing new customers/ visitors the office
- Make sure that high levels of customer service are always provided and have a strong “can do” attitude
Essential Skills:
- Strong communication skills both written and verbal
- Able to build strong and positive relationships
- Great telephone manner
- Previously worked in a customer service environment, with the ability to demonstrate customer service skills
- Be positive and approachable
- Strong Microsoft package skills
Package:
- Salary of up to £24,800
- 25 days holiday
- The opportunity to work with an ever-growing business, with many different career opportunities
- Employee discounts including free eye tests
- Birthday off and Wellbeing days
Customer Service Representative / London / Full time / permanent
