Customer Service Advisor
6 Month FTC | £25,0000 | West Malling (Hybrid)
Are you a natural problem solver with a passion for delivering exceptional service? We’re working with a leading organisation in the property sector who are seeking a Customer Service Advisor to join their Portfolio team on a 6-month fixed-term contract.
What you’ll be doing:
- Supporting clients throughout the lifecycle of property-related projects, from mapping to post-completion
- Handling incoming service queries and providing timely, accurate resolutions
- Liaising with clients via phone and email, building strong and professional relationships
- Maintaining detailed and accurate project records using internal systems
- Working closely with internal teams to ensure service standards are consistently met
What we’re looking for:
- Excellent communication skills – confident over the phone and in writing
- Strong attention to detail, especially when managing large or complex projects
- A proactive, organised approach and the ability to manage multiple tasks
- Someone who thrives in a collaborative, high-performing team
- Previous customer service or administration experience would be a plus
Why apply?
- £25,000 per annum plus a £2,000 bonus
- Enjoy a hybrid working model with flexibility
- 25 days’ holiday (plus the option to purchase more)
- Access to fantastic benefits, including cycle-to-work scheme and career development opportunities
