Customer Service Team Leader

  • Location: Bromley
  • Type: Permanent
  • Payment: £28000 - 30000
  • Per: Annum
  • Role: Customer Service

Posted by : Madison Baldock

Email : Madison.Baldock@insight-select.com

Customer Service Team Leader / Full time / Permanent / £28,000 – £30,000

My client, a leading financial services organisation, are looking for a Customer Service Team Leader to join them on a full-time permanent basis. As a Customer Service Team Leader in this role you will be responsible for supporting and developing a small team who provide administration support for customers. You should be confident in communicating and have previous experience in a similar role.

Role and Responsibilities:

  • Ensure agreed service levels are met
  • Make sure teams are maintaining quality in their work and provide feedback
  • Maintain team training and ensure this is updated regularly
  • Create training development plans
  • Respond and action customer complaints
  • Ensure procedures are followed and remain compliant
  • Complete all required administrative tasks

Essential Skills:

  • A minimum of two years’ experience as a team leader ideally within financial services
  • Previous experience in planning and monitoring team performance
  • Be motivated and driven with the ability to coach a team
  • Strong communicator with great interpersonal skills
  • Very organised and able to work to deadlines

Package:

  • £28,000 – £30,000
  • Hybrid working
  • Opportunity to gain professional qualifications
  • Excellent pension and bonus schemes

Customer Service Team Leader / Full time / Permanent / £28,000 – £30,000

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