Customer Service Advisor / London / £30,000 / Hybrid Working
My client is a leading membership organisation offering exceptional experiences and services to their business members through consultancy and value-added services.
“We are looking for a first point of contact for our members, to enhance the member experience by maintaining high standards of the organisation and providing exceptional customer support”
Role and Responsibilities:
- Respond to member enquiries via phone, email, web and live chat in a timely manner
- Provide clear and accurate support on standards, products and services to both active and prospective members
- Promote membership and the retention of potential leavers by highlighting recommended applications of our standards
- Drive education and knowledge of our standards by delivering online webinars where necessary
- Ensuring all data protection legislation and company policies are adhered to, maintain an accurate and up-to-date record of our member base by following agreed member support systems and processes
- Develop and maintain a thorough and up-to-date understanding of standards, products and services
- Provide clear and accurate support on standards, products and services to both active and prospective members
- Follow the internal escalation process where a query requires more complex, technical support
Essential Skills:
- A minimum of one year in a customer service role or related field
- A commitment to understanding member needs and delivering exceptional customer service to all those who contact
- Excellent communication skills, with the ability to articulate complex information clearly and concisely, both in writing and verbally
- A positive outlook and can-do attitude
- Proficiency in basic computer applications (Microsoft Office, email etc)
- A team player who can work collaboratively with colleagues to enhance member satisfaction
Package:
- Basic Salary up to £30,000
- Hybrid working (3 days in the office)
- Excellent Pension up to Personal contribution of 5%, company contribution of 12%
- Bonus
- Healthcare, dental, cycle to work scheme and many more !
Customer Service Advisor / London / £30,000 / Hybrid Working
